Personal data provided will only be used for the stated purpose of this agreement. The data will be used for e-mail communications, to obtain own statistics, to inform other means of communication about further actions. The information received will not be made available to any natural person, legal entity, institution, unless they are requested justified by law enforcement authorities or if Platinum Services SA is abused in any way. We respect and guarantee the confidentiality of data and undertake not to pass on personal data to third parties. Platinum Services SA guarantees that it will respect the rights imposed by Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and their free circulation. Any user who has explicitly provided his or her e-mail address on the pse.be site or from other sources may request the deletion of the data by sending a written request to Info@pse.be.
Platinum Services NV does not assume responsibility for the loss of information due to errors or possible security problems of third party actions. As of 25 May 2018, the new General Regulation on the Protection of Individuals with regard to the Processing of Personal Data (GDPR) applies. Platinum Services Ltd has taken care of your personal data until now and will continue to do so. We will detail what your personal data is and how we use it, with your consent.
A. What data do we collect? There are two types of information we collect:
B. How we collect data We collect information about you in three ways: - Directly - when you visit the site or when you subscribe to the www.pse.be online newsletter - Indirectly - when you contact us to request a service offer, in which case your data is entered into the CRM (Customer relationship management) system for better measurement of business activity. - From third parties - we may obtain information about you and from third parties who mine data through cookies, such as: the Google or Facebook advertising networks. - At any time, you can request the deletion of your data by sending us an email to Info@pse.be, which will delete all data about you within a maximum of 24 hours. At the same time, if you have chosen to subscribe to the newsletter, in every email received from us there will be an unsubscribe link, the pressing of which will result in the automatic deletion of the data and you will never receive any information from us.
C. How we use the data we collect We, and our advertising service providers, may use the information we collect about you for the following purposes: - To personalise the advertising we show you - To provide you with technical support related to our services; - To provide you with requested services
- To respond to your requests and comments;
- To recognise the devices you use when accessing pse.be and to associate them with your profile.
- To inform you of delays, postponements, cancellations or changes in services
- To be able to communicate announcements or administrative messages to you;
- To send you information about the services we offer or about other organisations we work with;
- To use certain technologies (such as personal audiences on Facebook or Google) by which we serve advertisements to you on other sites, based on personal data provided by you or by third parties to whom you have granted this right;
WE MONITOR THE INFORMATION WE OBTAIN
We may use your data to identify the parts of the site that interest you or your advertising preferences. We then use this information to show you advertisements and pages that we think may be of interest to you, to personalise the way we communicate or to personalise the content of communications we send to you. Personalizing content means including information that reflects your interest in the content of the pages or that we believe may be of interest to you and improve the way we serve your needs.
DISCLOSURE OF INFORMATION
TRANSFER OF DATA
PROCESSING AND STORAGE OF PERSONAL DATA
We respect the confidentiality according to the GDPR regarding the personal data obtained through the newsletter registration forms. The personal data is of standard type (First name, Last name, Email, Company) and we do not process or use sensitive Personal Data (political or sexual orientation, religious philosophies, etc). Visitors can accept or decline the use of data for marketing processes, such as sending newsletters, but it is not used for any other purpose than those mentioned and will never be transferred to other parties.
By expressing your consent in writing in the dedicated boxes at the time of registration, you express your consent to the processing and storage of the data, and at any time you can request their deletion by e-mail to Info@pse.be, in which case your data will be deleted within 24 hours, or automatically by accessing the unsubscribe link at the end of each newsletter, in which case your data will be deleted automatically and you will never receive any further e-mail communications. Personal data is stored on secure servers.
We take both technical and organisational precautions to prevent the loss or alteration of your information. Data transmission over the Internet is inherently insecure and we cannot guarantee the security of data stored locally. To enhance security, we store data on secure cloud servers through AWS.
Privacy Platinum Services SA (referred to as "Platinum Services Europe" in the following) reserves the right to collect and store certain data from users who visit its website www.pse.be and its sub-sites. This data is used primarily by Platinum Services Europe to achieve its mission.
A better understanding of its users allows Platinum Services Europe to improve its services and thus contribute to the stimulation of the entrepreneurial ecosystem. In practice, this data will be used for services, market research, marketing campaigns or information campaigns on certain products or services.
Platinum Services Europe undertakes to treat the data confidentially and to protect it from unauthorised third parties or illegal use. These personal data are processed in accordance with the law of 8 December 1992 concerning the protection of privacy in the processing of personal data. 1.1 Information on personal data and their processing By "processing" we mean all operations carried out on personal data, such as the collection of data, their recording, storage, consultation, use, communication by dissemination, deletion, archiving, destruction.
Platinum Services Europe NV, 7503 Tournai, is responsible for processing your personal data. Any questions on this subject can be sent to us by post to the above address or by e-mail to the following address Info@pse.be 1.2 What personal data do we process? Personal data means any information relating to an identified or identifiable natural person. We process personal data that you provide to us, such as user data (e.g. surname, first name, gender, language, address, telephone number, e-mail address, age, job title, hobby, etc.). 1.3 For what purposes and on what basis do we use the data you provide to us? We use the personal data you provide for various purposes such as: In the context of the management of our contractual relationship and the services that result from it (e.g. the use of your telephone contact details to keep you informed of the progress of the project or for the improvement of our products and services in the context of, in particular, requests for feedback during satisfaction surveys) ;
For the purposes for which you have given us your consent (e.g. use of your email address if you have chosen to receive newsletters about our services via this channel);
For statistical analysis (e.g. using your anonymised data to examine the frequency of interaction with our content);
To comply with legal or regulatory requirements to which we are subject;
We do not transfer it to third parties except:
Where we are legally entitled to do so (e.g. in the event of a transfer of our rights and obligations in an assignment of a claim);
To subcontractors where this is necessary for the performance of our services (e.g. electronic archiving of invoices);In order to keep them up to date (communication to BPost when mail is returned following a change of address);With your prior consent. If the processing of data, in particular via a subcontractor, involves their transfer outside the European Union, we will ensure that your data is protected in accordance with the European legislation in force in this area. We ensure that any third party to whom we may transfer your data, processes it, as we do, in a secure manner, taking the necessary measures to protect it. 1.4. How do we protect your data and how long do we keep it? We implement all necessary technical and organisational measures to protect your personal data. Your data is kept for as long as is necessary to carry out the processing for which it was collected. Sometimes the period may be longer, in particular to comply with our legal obligations or in the event of litigation. At the end of the retention periods, personal data is rendered anonymous, deleted or rendered unusable. 1.5. What rights do you have? You have the following rights regarding the personal data we collect/you provide to us: Right of access and right to portability of your data : You have a right of access to your personal data. You have the right to obtain confirmation as to whether or not data relating to you is being processed, as well as to be informed about the purposes for which it is being processed, the type of data being processed, the persons to whom it is communicated and the period of time for which it is being kept. You also have the right to receive a copy of the personal data you have provided to us and to transmit or request us to transmit it to another controller. Right of rectification/deletion - right to be forgotten: You have the right to request the rectification of your personal data when you find that it is inaccurate or incomplete. You also have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected. If you have given your consent to the processing of your data, you may withdraw it at any time. Right to object to the processing of data for marketing purposes: you have the right to object to your data being processed for direct marketing or canvassing purposes and without justification. Right to limitation of processing: You have the right to obtain the limitation of the processing of your data when you dispute its accuracy, when you object to its deletion and demand instead the limitation of its use, or when these, although we no longer need to process them, are still necessary to you for the establishment, exercise or defence of a legal claim. Right to lodge a complaint with the supervisory authority: You can always, if you wish, lodge a complaint about the processing of your data with the Privacy Commission at the following address: Commission de la protection de la vie privée, Rue de la Presse, 35 à 1000 Bruxelles - firstname.lastname@example.org The exercise of the first 4 rights can be done by contacting us at the addresses mentioned in the section "Data processing and liability".
2.3. Google Remarketing On our website, we use the remarketing function "Google AdWords", which is a service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. This technology allows us to automatically switch to targeted advertising after visiting our website. This advertising relates to the products and services you clicked on during your visit and is generated through the use of Google cookies.
Google normally records information such as your web request, IP address, browser type and language, date and time of your request for this purpose. This information is only used to associate the web browser with a particular computer and cannot be used to identify an individual.
If you do not wish to receive advertising from Google based on your web activity, simply disable the corresponding option in the Google ad management settings.
This technology allows Google and ultimately us as a customer to know that a user has clicked on an ad that redirected him to our web pages. The information obtained in this way is used exclusively for statistical evaluation purposes in order to optimise the ads. We do not receive any personally identifiable information. The statistics provided by Google show the total number of users who have clicked on one of our ads and, if applicable, whether they were redirected to a page with a conversion tracking tag on our website. These statistics allow us to know which keywords most often lead the user to click on one of our ads and which ads lead to contact via the corresponding form. If you wish, you can prohibit the recording of the cookie necessary for these technologies by modifying the settings of your browser. In this case, your visit will not be taken into account in the user statistics.
However, together with Google, we will continue to receive statistics on the number of users and the date of their visit to this page. It is also possible to prevent the inclusion in this statistic by means of additional programs for your browser, such as the Ghostery module.
Google Analytics uses "cookies", which are text files placed on your computer or mobile device, to help the website analyze how users use the site. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the USA. If IP anonymisation is activated on this website, your IP address will be abbreviated by Google within the member states of the European Union and in other contracting states within the European Economic Area. Only in exceptional cases will your full IP address be transmitted to a Google server in the USA and abbreviated there.
This website uses Google Analytics with the "anonymizeIp()" extension. This processes IP addresses in their abbreviated form so that direct identification of users can be excluded. If data collected by you refers to a person, this reference is immediately deleted and the personal data is thus deleted without delay.
We use Google Analytics to analyse the use of our website so that we can continuously improve it. With the statistics obtained, we can improve our offer and configure it in a more interesting way for you as a user. In exceptional cases where personal data is transferred to the USA, Google is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
This website also uses Google Analytics for cross-media analysis of traffic flows linked to the same user code.
In your Google customer account, you can deactivate the cross-media analysis of your usage in "My files", "Personal data".
Custom Audiences / Individualised Advertising 3.1. Advertising on partner sites (Facebook, LinkedIn, Twitter, Google): We use the Custom Audiences procedure on our website. This procedure allows us to transmit our users' data to our partners Facebook, linkedin, Twitter and Google. Our partners compare this data with the data in the user profiles and, if there is a match, can send targeted and tailored information about our products and services. The following categories of personal information are transmitted: e-mail address, mobile phone number. The hash procedure is used to transmit the data. This procedure allows data to be transmitted using a pseudonym. The purpose of processing your personal data is to optimise the advertising measures and to orient them towards your needs. It is possible that your data is processed by our partners in the USA. Facebook, linkedIn, Twitter and Google participate in the EU-US Data Protection Shield agreement ensuring an adequate level of data protection. Unless you object, your data will be stored and transmitted to our partners. You have the possibility to object to the processing of your personal data by Custom Audience. To do so, please send us an e-mail to the following address Info@pse.be. In case you object to the processing of your data by Custom Audience, your data will no longer be transmitted to our partners. 3.2. Facebook Custom Audience On our websites, we use the "Facebook-Pixel" of Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). This makes it possible to track the behaviour of users after they have seen or clicked on an advertisement on Facebook. This procedure is used to evaluate the effectiveness of advertisements on Facebook for statistical and market research purposes and can thus help to optimise advertising operations.