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Privacy Policy

This Privacy Policy Agreement is a legal agreement between you ("Visitor", "User") and Platinum Services SA which sets out the terms and conditions for the use of this site, the privacy policy and the protection of personal data, as defined below.




Personal data provided will only be used for the stated purpose of this agreement. The data will be used for e-mail communications, to obtain own statistics, to inform other means of communication about further actions. The information received will not be made available to any natural person, legal entity, institution, unless they are requested justified by law enforcement authorities or if Platinum Services SA is abused in any way. We respect and guarantee the confidentiality of data and undertake not to pass on personal data to third parties. Platinum Services SA guarantees that it will respect the rights imposed by Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and their free circulation. Any user who has explicitly provided his or her e-mail address on the site or from other sources may request the deletion of the data by sending a written request to


Platinum Services NV does not assume responsibility for the loss of information due to errors or possible security problems of third party actions. As of 25 May 2018, the new General Regulation on the Protection of Individuals with regard to the Processing of Personal Data (GDPR) applies. Platinum Services Ltd has taken care of your personal data until now and will continue to do so. We will detail what your personal data is and how we use it, with your consent.


A. What data do we collect? There are two types of information we collect:


"Personal information" - which may identify you, including first name, last name, email address, phone number or gender. Every time you enter the site, in forms on Facebook or Google, it is subject to the privacy policy imposed by the GDPR :


B. How we collect data  We collect information about you in three ways:  - Directly - when you visit the site or when you subscribe to the online newsletter  - Indirectly - when you contact us to request a service offer, in which case your data is entered into the CRM (Customer relationship management) system for better measurement of business activity. - From third parties - we may obtain information about you and from third parties who mine data through cookies, such as: the Google or Facebook advertising networks. - At any time, you can request the deletion of your data by sending us an email to, which will delete all data about you within a maximum of 24 hours. At the same time, if you have chosen to subscribe to the newsletter, in every email received from us there will be an unsubscribe link, the pressing of which will result in the automatic deletion of the data and you will never receive any information from us.


C. How we use the data we collect  We, and our advertising service providers, may use the information we collect about you for the following purposes: - To personalise the advertising we show you  - To provide you with technical support related to our services;  - To provide you with requested services


- To respond to your requests and comments;


- To recognise the devices you use when accessing and to associate them with your profile.


- To inform you of delays, postponements, cancellations or changes in services


- To be able to communicate announcements or administrative messages to you;


- To send you information about the services we offer or about other organisations we work with;


- To use certain technologies (such as personal audiences on Facebook or Google) by which we serve advertisements to you on other sites, based on personal data provided by you or by third parties to whom you have granted this right;




We may use your data to identify the parts of the site that interest you or your advertising preferences. We then use this information to show you advertisements and pages that we think may be of interest to you, to personalise the way we communicate or to personalise the content of communications we send to you. Personalizing content means including information that reflects your interest in the content of the pages or that we believe may be of interest to you and improve the way we serve your needs.


We may use cookies, which enable you to have a better experience when visiting our site, and some of them are necessary for our site to function properly. Please see our cookie use policy.




In addition to disclosing information reasonably necessary for the purposes identified elsewhere in this Privacy Policy, we may disclose information: - If required by law; - In connection with any legal action; - To establish, exercise or defend our legal rights.


Unless otherwise stated in this privacy policy, we will never share your information with third parties.




The information we collect may be stored and processed in any of the countries in which we operate to enable us to use the information in accordance with this privacy policy. If you are in the European Union, the information you provide may be transferred to countries that do not apply the GDPR, which is equivalent to the EU's data protection regulation.




We respect the confidentiality according to the GDPR regarding the personal data obtained through the newsletter registration forms. The personal data is of standard type (First name, Last name, Email, Company) and we do not process or use sensitive Personal Data (political or sexual orientation, religious philosophies, etc). Visitors can accept or decline the use of data for marketing processes, such as sending newsletters, but it is not used for any other purpose than those mentioned and will never be transferred to other parties.


By expressing your consent in writing in the dedicated boxes at the time of registration, you express your consent to the processing and storage of the data, and at any time you can request their deletion by e-mail to, in which case your data will be deleted within 24 hours, or automatically by accessing the unsubscribe link at the end of each newsletter, in which case your data will be deleted automatically and you will never receive any further e-mail communications. Personal data is stored on secure servers.




We take both technical and organisational precautions to prevent the loss or alteration of your information. Data transmission over the Internet is inherently insecure and we cannot guarantee the security of data stored locally. To enhance security, we store data on secure cloud servers through AWS.




If you have any questions about this privacy policy or the way we handle data, please contact us.


Privacy  Platinum Services SA (referred to as "Platinum Services Europe" in the following) reserves the right to collect and store certain data from users who visit its website and its sub-sites. This data is used primarily by Platinum Services Europe to achieve its mission.


A better understanding of its users allows Platinum Services Europe to improve its services and thus contribute to the stimulation of the entrepreneurial ecosystem. In practice, this data will be used for services, market research, marketing campaigns or information campaigns on certain products or services.


Platinum Services Europe undertakes to treat the data confidentially and to protect it from unauthorised third parties or illegal use. These personal data are processed in accordance with the law of 8 December 1992 concerning the protection of privacy in the processing of personal data. 1.1 Information on personal data and their processing  By "processing" we mean all operations carried out on personal data, such as the collection of data, their recording, storage, consultation, use, communication by dissemination, deletion, archiving, destruction.


Platinum Services Europe NV, 7503 Tournai, is responsible for processing your personal data. Any questions on this subject can be sent to us by post to the above address or by e-mail to the following address  1.2 What personal data do we process? Personal data means any information relating to an identified or identifiable natural person. We process personal data that you provide to us, such as user data (e.g. surname, first name, gender, language, address, telephone number, e-mail address, age, job title, hobby, etc.). 1.3 For what purposes and on what basis do we use the data you provide to us? We use the personal data you provide for various purposes such as:  In the context of the management of our contractual relationship and the services that result from it (e.g. the use of your telephone contact details to keep you informed of the progress of the project or for the improvement of our products and services in the context of, in particular, requests for feedback during satisfaction surveys) ;


For the purposes for which you have given us your consent (e.g. use of your email address if you have chosen to receive newsletters about our services via this channel);


For statistical analysis (e.g. using your anonymised data to examine the frequency of interaction with our content);


To comply with legal or regulatory requirements to which we are subject;


We do not transfer it to third parties except:


Where we are legally entitled to do so (e.g. in the event of a transfer of our rights and obligations in an assignment of a claim);


To subcontractors where this is necessary for the performance of our services (e.g. electronic archiving of invoices);In order to keep them up to date (communication to BPost when mail is returned following a change of address);With your prior consent. If the processing of data, in particular via a subcontractor, involves their transfer outside the European Union, we will ensure that your data is protected in accordance with the European legislation in force in this area. We ensure that any third party to whom we may transfer your data, processes it, as we do, in a secure manner, taking the necessary measures to protect it. 1.4. How do we protect your data and how long do we keep it? We implement all necessary technical and organisational measures to protect your personal data. Your data is kept for as long as is necessary to carry out the processing for which it was collected. Sometimes the period may be longer, in particular to comply with our legal obligations or in the event of litigation. At the end of the retention periods, personal data is rendered anonymous, deleted or rendered unusable. 1.5. What rights do you have? You have the following rights regarding the personal data we collect/you provide to us: Right of access and right to portability of your data : You have a right of access to your personal data. You have the right to obtain confirmation as to whether or not data relating to you is being processed, as well as to be informed about the purposes for which it is being processed, the type of data being processed, the persons to whom it is communicated and the period of time for which it is being kept. You also have the right to receive a copy of the personal data you have provided to us and to transmit or request us to transmit it to another controller. Right of rectification/deletion - right to be forgotten: You have the right to request the rectification of your personal data when you find that it is inaccurate or incomplete. You also have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected. If you have given your consent to the processing of your data, you may withdraw it at any time. Right to object to the processing of data for marketing purposes: you have the right to object to your data being processed for direct marketing or canvassing purposes and without justification. Right to limitation of processing: You have the right to obtain the limitation of the processing of your data when you dispute its accuracy, when you object to its deletion and demand instead the limitation of its use, or when these, although we no longer need to process them, are still necessary to you for the establishment, exercise or defence of a legal claim. Right to lodge a complaint with the supervisory authority: You can always, if you wish, lodge a complaint about the processing of your data with the Privacy Commission at the following address: Commission de la protection de la vie privée, Rue de la Presse, 35 à 1000 Bruxelles -  The exercise of the first 4 rights can be done by contacting us at the addresses mentioned in the section "Data processing and liability".




Cookies  Platinum Services Europe does not use cookies. 2.2. Remarketing/targeting and web analytics:  We use remarketing and retargeting to make our offers for internet users more relevant and to continuously improve our advertising offer and marketing operations. This technique enables us to bring Internet users, who have already shown interest in our site or sub-sites, via an advertisement for Connection in the form of a banner or poster ad. For this purpose, the recorded navigation is analysed by means of a suitable tool based on an algorithm. The insertion of these advertisements on the pages of our partners is based on cookies and the analysis of the user's behaviour on the website. The advertisements are displayed in a completely anonymous manner and at no time are personal data or user profiles linked to personal data recorded. For this purpose, we use cookies from the following third-party providers:

2.3. Google Remarketing  On our website, we use the remarketing function "Google AdWords", which is a service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. This technology allows us to automatically switch to targeted advertising after visiting our website. This advertising relates to the products and services you clicked on during your visit and is generated through the use of Google cookies.

Google normally records information such as your web request, IP address, browser type and language, date and time of your request for this purpose. This information is only used to associate the web browser with a particular computer and cannot be used to identify an individual.

If you do not wish to receive advertising from Google based on your web activity, simply disable the corresponding option in the Google ad management settings.

Please see Google's privacy policy via the following link: to learn more about how Google uses cookies. 2.4. Google AdWords & Conversion Tracking  To attract attention to our products, we use Google AdWords ads and, as part of these, the "Conversion Tracking" tool, which is a service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. These ads appear after searches on sites in the Google network. We may associate our ads with specific keywords. Using cookies, our ads are based on the same user's visits to our website.

When a user clicks on an ad, Google sets a cookie on their computer. For more details on the technology used for cookies, please refer to Google's information on website statistics and privacy policy.

This technology allows Google and ultimately us as a customer to know that a user has clicked on an ad that redirected him to our web pages. The information obtained in this way is used exclusively for statistical evaluation purposes in order to optimise the ads. We do not receive any personally identifiable information. The statistics provided by Google show the total number of users who have clicked on one of our ads and, if applicable, whether they were redirected to a page with a conversion tracking tag on our website. These statistics allow us to know which keywords most often lead the user to click on one of our ads and which ads lead to contact via the corresponding form. If you wish, you can prohibit the recording of the cookie necessary for these technologies by modifying the settings of your browser. In this case, your visit will not be taken into account in the user statistics.

By accessing the ad settings, you can additionally choose the type of Google ads you want or disable Google ads targeted to your interests. You can also deactivate the option to allow third-party providers to use cookies using the Network Advertising Initiative's deactivation tool. See and

However, together with Google, we will continue to receive statistics on the number of users and the date of their visit to this page. It is also possible to prevent the inclusion in this statistic by means of additional programs for your browser, such as the Ghostery module.

2.5. Bing Ads  This site uses Bing Ads, a program from Microsoft Corporation, Microsoft Way Redmond, WA 98052-7329, USA, which tracks the online journey of the Internet user for remarketing and tracking purposes. For this purpose, a cookie is placed on the user's computer when the user lands on our website via the search engines Bing or Yahoo. The data is collected and stored in anonymous form. Thanks to the remarketing function, the user will receive targeted offers during a subsequent search on these search engines. Microsoft's privacy policy regarding the management of collected data can be found at: Bing Ads can be deactivated at any time. Please follow the instructions below: 2.6. Google Analytics  This website uses Google Analytics, a web analysis service of Google Inc ("Google").

Google Analytics uses "cookies", which are text files placed on your computer or mobile device, to help the website analyze how users use the site. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the USA. If IP anonymisation is activated on this website, your IP address will be abbreviated by Google within the member states of the European Union and in other contracting states within the European Economic Area. Only in exceptional cases will your full IP address be transmitted to a Google server in the USA and abbreviated there.

Google uses this information to analyse your use of the website, to compile reports on website activity for the website operator and to provide other services in connection with the use of the website and internet usage, in particular also functions for Google Analytics reports on services according to demographic characteristics and interests. With Google Analytics Demographics and Interest Reporting, we may use data from Google's interest-based advertising and/or data from third-party providers about the audience for our advertisements (e.g. age, gender and interests) in connection with Google Analytics for targeted and optimised advertising operations and strategies or for the content of our website. In addition, Google may pass on this information to third parties if required by law or if third parties are commissioned to process this data on behalf of Google. Google will not associate your IP address with any other data stored by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the storage of the data generated by the cookie about your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link:

This website uses Google Analytics with the "anonymizeIp()" extension. This processes IP addresses in their abbreviated form so that direct identification of users can be excluded. If data collected by you refers to a person, this reference is immediately deleted and the personal data is thus deleted without delay.

We use Google Analytics to analyse the use of our website so that we can continuously improve it. With the statistics obtained, we can improve our offer and configure it in a more interesting way for you as a user. In exceptional cases where personal data is transferred to the USA, Google is subject to the EU-US Privacy Shield,

Information about the third party provider: Google Dublin, Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, fax: +353 (1) 436 1001. Terms of use:, general information on data protection:, and privacy policy:

This website also uses Google Analytics for cross-media analysis of traffic flows linked to the same user code.


In your Google customer account, you can deactivate the cross-media analysis of your usage in "My files", "Personal data".

2.7. Google Tag Manager  This website uses "Google Tag Manager", a product of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Tag Manager is a website tag manager that does not use cookies and therefore does not collect personal data. However, its use releases other tags that may contain personal data in certain circumstances. Google Tag Manager does not access this data. A deactivation of the domain and cookies also applies to tracking tags set by Google Tag Manager. For more information on Google Tag Manager, please visit 2.8. Hotjar  We use Hotjar to better understand the needs of our website visitors.

This is done in order to optimise our services and the experience of our visitors. Hotjar is a service that allows us to better understand the user experience (e.g. how long they spend on our pages, what links they click on, what users do on our site, etc.). This allows us to improve our website and our services based on the feedback from our visitors. Hotjar uses cookies and other technologies to collect data about our visitors' behaviour, the device they use to browse our sites (in particular the IP address), their screen size, device type, browser information, their geographical location (country only) and their preferred language for browsing our sites. Hotjar stores this information in an anonymized form. Neither Hotjar nor Connexion can use this information to identify an individual or link it to other data. For more details, please refer to Hotjar's terms and conditions which can be viewed via the following link: .

You can prevent the creation of an anonymised user profile, the storage of your data by Hotjar as well as tracking via Hotjar cookies by using the following link:  2.9. HubSpot  We use HubSpot on our sites. It is a software package that covers different aspects of our online marketing. This includes: marketing emails (newsletters and automated mailings (e.g. to confirm your participation in an event you have registered for)), posts on our social networks and analysis of their performance, reporting (e.g. sources of our traffic), contact management (e.g. segmentation of our database and CRM), landing pages and contact forms. Our website gives our visitors the opportunity to learn more about our business, download content, subscribe to our newsletters, participate in our events, provide us with their contact information and other demographic information. This information, as well as some of the content on our sites and marketing content, is stored on the servers of our partner HubSpot. This data may be used by HubSpot to help us determine what services our contacts are interested in. Any data we collect is used solely for our own marketing activities and to improve the quality of services offered on our sites. HubSpot is a US company with a presence in Ireland. Contact: HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, Phone: +353 1 5187500.  For more information about their privacy policy: HubSpot Privacy Policy.

For more information about HubSpot regarding the EU Privacy Policy regulations: HubSpot regarding the EU Privacy Policy.




Custom Audiences / Individualised Advertising  3.1. Advertising on partner sites (Facebook, LinkedIn, Twitter, Google):  We use the Custom Audiences procedure on our website. This procedure allows us to transmit our users' data to our partners Facebook, linkedin, Twitter and Google. Our partners compare this data with the data in the user profiles and, if there is a match, can send targeted and tailored information about our products and services. The following categories of personal information are transmitted: e-mail address, mobile phone number. The hash procedure is used to transmit the data. This procedure allows data to be transmitted using a pseudonym. The purpose of processing your personal data is to optimise the advertising measures and to orient them towards your needs. It is possible that your data is processed by our partners in the USA. Facebook, linkedIn, Twitter and Google participate in the EU-US Data Protection Shield agreement ensuring an adequate level of data protection. Unless you object, your data will be stored and transmitted to our partners. You have the possibility to object to the processing of your personal data by Custom Audience. To do so, please send us an e-mail to the following address In case you object to the processing of your data by Custom Audience, your data will no longer be transmitted to our partners. 3.2. Facebook Custom Audience  On our websites, we use the "Facebook-Pixel" of Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). This makes it possible to track the behaviour of users after they have seen or clicked on an advertisement on Facebook. This procedure is used to evaluate the effectiveness of advertisements on Facebook for statistical and market research purposes and can thus help to optimise advertising operations.

The data collected is for us anonymous and therefore gives us no way to identify users. However, the Facebook data is stored and processed in such a way that a link to the user profile is possible and Facebook can use the data for its own advertising purposes in accordance with Facebook's data usage policy. You may allow Facebook and its partners access to advertisements on and off Facebook. For this purpose, it is also possible to save a cookie on your computer. In order to generally refuse the use of cookies on your computer, you can set your internet browser so that it will no longer be possible to store cookies on your computer in the future and so that cookies that have already been set are deleted. Deleting all cookies may, however, mean that certain functions can no longer be activated on our website.

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